Privacy Policy

1. Overview

ezmedtrip is operated by IntelisTech. We are committed to protecting the privacy of our users, their staff, and the individuals whose information is managed through the platform. This policy applies to all users of ezmedtrip, including administrators, dispatchers, and drivers.

2. Information We Collect

We collect the following types of information:

• Account information: name, email address, company name, and billing details provided at signup.
• Company & operational data: trip records, patient information, pickup/drop-off addresses, and scheduling data you enter into the platform.
• Driver information: driver names, contact details, and assignment records.
• Phone numbers: numbers used for SMS communications, including confirmations and notifications.
• Usage data: log data, device information, IP addresses, and in-app activity used to operate and improve the service.

3. How We Use Information

We use collected information to:

• Operate and deliver the ezmedtrip platform
• Process subscription payments through Stripe
• Send trip confirmations, driver assignments, and operational SMS messages
• Respond to support requests
• Maintain security and prevent fraud
• Improve platform features and reliability

4. SMS Communications

ezmedtrip sends SMS messages through Twilio for operational purposes such as trip confirmations, driver notifications, and scheduling updates. By entering phone numbers into the platform, you represent that the recipients have consented to receive such messages. We do not send unsolicited marketing SMS to end users. Standard message and data rates may apply.

5. Sharing of Information

We do not sell your personal data. We share information only with:

• Stripe — to process payments and manage billing
• Twilio — to deliver SMS communications
• Supabase — as the underlying data infrastructure provider
• Law enforcement or regulatory bodies when required by law

Each of these providers operates under their own privacy policies and data processing agreements.

6. Data Storage & Security

Your data is stored securely through Supabase infrastructure. We implement reasonable technical and organizational security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. After account cancellation, we may retain certain data for a reasonable period as required by law or for legitimate business purposes, after which it will be deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@ezmedtrip.com. We will respond to verified requests within a reasonable timeframe.

9. Cookies

ezmedtrip uses essential cookies and session storage to keep you logged in and maintain your preferences. We do not currently use third-party advertising or tracking cookies. If this changes, this policy will be updated and you will be notified appropriately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of ezmedtrip following any changes constitutes your acceptance of the updated policy.

11. Contact

Privacy questions or data requests? Contact us at support@ezmedtrip.com.